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Brenton Shiplett

Sammie Ginger

Resolve common technical and publishing problems, learn how Latitude accesses and protects your information, and find out how to contact support.

Troubleshooting & Privacy

If a post did not appear on LinkedIn when you expected, first check its status in Latitude. Most publishing issues are caused by a post remaining in Draft, an incorrect scheduled time, an expired LinkedIn connection, or a failed publishing attempt.

Why Your Post Didn’t Publish and How to Fix It

Latitude occasionally needs a few seconds to generate content, save your work, or load account data. A brief delay does not always indicate that something is wrong.

This article explains what normal performance looks like, how to resolve common browser or session issues, and when to contact Latitude Support.

Troubleshooting Slow or Unresponsive Performance in Latitude

Connecting LinkedIn allows Latitude to publish content and retrieve authorized information needed to provide features such as account selection and analytics.

Latitude does not receive your LinkedIn password or unrestricted access to your account. You control the connection through LinkedIn’s authorization process and can disconnect it at any time.

What Access Does Latitude Have to My LinkedIn Account?

Latitude’s Terms of Service explain the rules that apply when you create an account, connect LinkedIn, purchase a subscription, or otherwise use Latitude.

This article provides a plain-language overview of the most important terms. It does not replace the full Terms of Service. If this summary conflicts with the legal terms, the full Terms of Service apply.

The current Terms of Service were last updated on May 27, 2026

Understanding Latitude’s Terms of Service

Latitude allows you to export your available analytics data as a CSV file. If you want information permanently deleted from Latitude’s database, you must submit a request to Latitude Support.

Exporting, disconnecting an account, canceling a subscription, and deleting data are separate actions.

How to Export or Delete Your Latitude Data

You can stop Latitude from accessing a LinkedIn account by disconnecting it in Latitude or revoking the connection through LinkedIn.

These actions stop future publishing and data collection, but they do not automatically delete information already stored in Latitude. To permanently delete your Latitude data, contact Latitude Support.

How to Disconnect LinkedIn or Revoke Latitude’s Access

Understand what is included in your plan, manage your subscription and payment information, and find answers about upgrades, cancellation, and account limits.

Plans & Billing

This article helps users get started with Latitude before canceling by highlighting common onboarding mistakes, recommending a few quick steps to experience the product's value, and explaining how to cancel if they still decide it's not the right fit.

Before You Cancel: How to Get More Value from Latitude

Manage multiple LinkedIn voices, shared profiles, delegated access, team permissions, approvals, and agency or organization workflows.

Teams & Agencies

Delegated access lets another Latitude user work on a specific LinkedIn account without requiring you to share your LinkedIn login credentials.

How do I delegate access to my account?

This article explains how seats and account access work, how to add and remove team members, and how to manage access safely.

Managing Team Seats and Account Access in Latitude

Connect and manage personal LinkedIn profiles and Company Pages, resolve account connection issues, and control which account you are posting from.

LinkedIn Accounts

How to connect your LinkedIn account (and fix common errors)

LinkedIn Company Pages are connected to Latitude through the personal LinkedIn account that manages them.

This article explains the plan and permission requirements, how to add a Company Page, and what to check when a page does not appear.

How do I add my Company Page?

Eligible Latitude plans allow you to connect and manage multiple personal LinkedIn profiles from one workspace.

This article explains how to add another LinkedIn account, switch between connected accounts, and resolve common connection problems.

Adding additional LinkedIn accounts

Learn how Latitude collects LinkedIn performance data, what your metrics mean, when analytics update, and how to use your results to improve future content.

Analytics

This article explains how analytics work in Latitude, including the daily refresh schedule, why metrics may differ from LinkedIn, common reasons data appears missing or inaccurate, and how to troubleshoot analytics issues.

How Latitude Analytics work (and when they update)

Content Benchmark

Understand how drafts, scheduling, publishing, and the content calendar work so your posts go live when and where you expect.

Scheduling & Publishing

This article explains the different post states in Latitude (draft, scheduled, and published), how to schedule or publish a post correctly, where to find posts at each stage, and how to edit scheduled posts.

Draft vs Scheduled vs Published vs Failed Posts

Learn how to find relevant ideas, create stronger LinkedIn posts, personalize your writing, and use Latitude’s AI content tools.

Creating Content

This article explains how to overcome writer’s block on LinkedIn by using Latitude’s suggested ideas, personal experiences, industry perspectives, saved drafts, and AI assistance to create and publish meaningful content.

What should I post on LinkedIn? (5 easy starting points)

This article explains how to personalize AI-generated content in Latitude by refining your strategy inputs, AI settings, custom prompts, and draft feedback so posts better match your unique voice and writing style.

How to make your content sound like you

This article explains that @mentions aren't currently supported in Latitude

Can I tag people in my posts?

Build your Latitude voice prompt with ChatGPT, Claude, or Gemini

Learn how to create, save, schedule, and publish LinkedIn posts using Latitude.

How to Create and Publish a LinkedIn Post

Everything you need to get started with Latitude

Getting Started

A general guide to getting started on Latitude, and important things to consider early on.

How can we help you?