Agreeing to the Terms

You agree to Latitude’s Terms of Service when you:

• Create or use a Latitude account

• Begin a free trial

• Connect a LinkedIn or other third-party account

• Purchase a subscription

• Use Latitude’s websites, applications, billing tools, or related services

You must be at least 18 years old and legally able to enter into a binding agreement.

If you use Latitude for a company, client, or other organization, you must have authority to accept the Terms on that organization’s behalf.

Your Account Responsibilities

You are responsible for keeping your Latitude account information accurate and protecting your login credentials.

Account Security

You are responsible for activity performed through your:

• Latitude account

• Workspace

• Connected LinkedIn accounts

• Team member or delegated access

Each person using Latitude should have their own authorized login. You should not share passwords or allow someone to access an account without permission.

Managing Accounts for Other People

You may only connect or manage a LinkedIn profile, Company Page, client account, or other account when you have the legal and contractual right to do so.

If you invite team members, contractors, clients, or delegates, you are responsible for ensuring they are authorized and use Latitude in accordance with the Terms.

Connected Services

Latitude integrates with third-party platforms, including LinkedIn for publishing and analytics and Stripe for payment processing.

Those services have their own terms, policies, and platform rules. Latitude does not control third-party outages, API restrictions, policy changes, account suspensions, or decisions to revoke access.

LinkedIn Access

When you connect LinkedIn, you authorize Latitude to access and process the information needed to provide the features you request, which may include:

• Account authentication

• Content drafting

• Scheduling and publishing

• Analytics

• Company Page management

• Support and account administration

You remain responsible for following LinkedIn’s user, content, automation, API, and anti-spam rules.

You can revoke connected-account access through Latitude when that option is available or directly through the third-party platform.

For more information, see What Access Does Latitude Have to My LinkedIn Account?

Your Content and AI-Generated Content

You retain ownership of the content and materials you provide to Latitude.

This may include:

• Posts and drafts

• Prompts and instructions

• Uploaded files

• Brand information

• Account information

• Analytics

• Content strategies

You give Personal Content AI limited permission to host, process, display, transmit, modify, and otherwise use this information as needed to operate, secure, support, maintain, and improve Latitude.

Review Content Before Publishing

Latitude may generate drafts, captions, recommendations, schedules, summaries, analytics interpretations, and other AI-assisted outputs.

These outputs may occasionally be:

• Inaccurate

• Incomplete

• Repetitive

• Unsuitable for your audience

• Inconsistent with your legal or professional obligations

• Outside your brand standards

You are responsible for reviewing, editing, approving, and deciding whether to publish or rely on any content created through Latitude.

Latitude does not guarantee specific engagement, impressions, follower growth, sales, revenue, hiring results, or other business outcomes.

Acceptable Use

You must use Latitude lawfully and responsibly.

You may not use Latitude to:

• Violate laws, contracts, court orders, or platform rules

• Infringe intellectual property, privacy, confidentiality, or other rights

• Misrepresent your identity, affiliation, authorization, or endorsements

• Publish spam, phishing, malware, deceptive content, or unlawful material

• Harass or abuse other people

• Collect or process data you do not have the right to use

• Interfere with or compromise Latitude’s security

• Bypass access controls

• Use someone else’s account without authorization

• Reverse engineer, copy, resell, or create a competing service from Latitude except where permitted by law

• Use automation in a way that violates LinkedIn’s or another platform’s terms

Latitude may restrict or suspend accounts that violate these requirements.

Plans, Usage Limits, and Availability

Latitude plans may differ in their included features, account connections, user seats, usage allowances, and support options.

Fair Usage Limits

Features described as unlimited or high-volume may still be subject to reasonable fair-usage limits intended to protect:

• Platform reliability

• Security

• Third-party compliance

• Other customers’ experience

• Operational capacity

Limits may apply to connected accounts, team seats, workspaces, drafts, scheduled posts, AI generations, analytics refreshes, storage, exports, support requests, or other product activity.

Latitude may queue, throttle, limit, or suspend usage that is unusually high, abusive, likely to disrupt the service, or likely to create legal, security, cost, or platform-compliance risks. Where practical, Latitude will provide notice before requiring a change or move to a more appropriate plan.

Product Changes and Preview Features

Latitude may add, modify, suspend, or discontinue features as the product evolves.

Features labeled beta, preview, pilot, experimental, alpha, or early access may:

• Be incomplete or unstable

• Change without notice

• Have different usage or support limits

• Be suspended or discontinued

• Never become generally available

Preview features should not be used for critical workflows unless Latitude has agreed otherwise in writing.

Latitude works to provide a reliable service but does not guarantee uninterrupted availability, error-free operation, exact publishing times, or permanent access to third-party integrations.

Subscriptions, Billing, and Cancellation

Your checkout, subscription, order, or account page will describe the pricing, billing frequency, included features, taxes, trial period, and renewal terms that apply to your plan.

Automatic Renewal

Unless otherwise stated during checkout or in a written order, paid subscriptions automatically renew until canceled.

By purchasing a subscription, you authorize Latitude and its payment processor, Stripe, to charge the applicable recurring fees, taxes, usage charges, and other disclosed amounts.

Canceling Your Subscription

You can cancel through the Latitude billing portal when available or by contacting support@get-latitude.com.

Cancellation prevents future renewals. It does not automatically refund fees already charged unless a refund is required by law or included in your specific plan terms.

If a payment fails, is reversed, or becomes overdue, Latitude may limit or suspend paid features. You remain responsible for charges incurred through the effective cancellation date.

Security and Privacy

Latitude uses administrative, technical, and organizational safeguards designed to protect the service and customer content.

No online service can guarantee that every transmission or storage method is completely secure. You are responsible for using strong passwords, protecting your login information, and carefully managing team and delegated access.

Latitude’s Privacy Policy separately explains how Personal Content AI collects, uses, and protects personal information.

Suspension and Termination

You may stop using Latitude at any time.

Latitude may suspend or terminate access when it reasonably believes that a customer:

• Violated the Terms

• Failed to pay an amount when due

• Created legal, security, or operational risk

• Put other users or third-party platforms at risk

• Used Latitude in an unauthorized or abusive manner

Certain obligations may continue after an account is terminated, including outstanding payments, confidentiality requirements, intellectual property rights, liability provisions, indemnification obligations, and dispute terms.

Legal Terms and Disputes

Latitude is provided on an as-is and as-available basis. The Terms include warranty disclaimers and limitations on Personal Content AI’s liability.

Latitude does not provide legal, financial, employment, investment, tax, or other professional advice. You should review content before publishing or relying on it.

The Terms are governed by Massachusetts law. The parties agree to try to resolve disputes informally first. Disputes that cannot be resolved informally are generally handled by state or federal courts located in Massachusetts, subject to the exceptions described in the full Terms.

Changes to the Terms

Latitude may update its Terms of Service as the product, business, or legal requirements change.

Material updates may be posted on the Terms page with a revised effective date or communicated through Latitude when appropriate.

Continuing to use Latitude after updated Terms take effect means you accept the revised Terms.

Read the Full Terms

This article summarizes the Terms but does not cover every legal provision, limitation, or obligation.

Review the complete Latitude Terms of Service for the controlling agreement.

Questions about the Terms can be sent to:

Personal Content AI
Boston, Massachusetts
support@get-latitude.com